Mark Zokle, a multi-million dollar closer, motivational speaker, and prominent businessman, recently sat down to compare traits that most business leaders either have inherently or develop over time. The following are highlights from the conversation.
Q: What is the best way to let my employees know that I expect ethical behavior all the time?
Mark Zokle: Your ethics policy is something to discuss during initial interviews with candidates. Make sure there is no misunderstanding and that you feel completely comfortable with each individual before you bring them on the team. Try to set a standard for yourself that is higher than that which you place on your employees; demonstrating your beliefs every day is the best way to be a role model.
Q: How involved with my business should I be on a day-to-day basis?
Mark Zokle: This goes back to how much trust you place in your team. As a leader, you can’t spend your time micromanaging every aspect of the business. Stay “in the loop,” but place people in strategic positions to capitalize on their strengths. This will free you up for more important tasks and ensure you aren’t stretched too thin either professionally or personally.
Q: My team doesn’t seem to “get” my vision… How can I convey my expectations to them?
Mark Zokle: You might want to first try evaluating how you communicate that vision to your employees. You might have a clear picture in your head but that doesn’t mean they are getting all the pieces. Write it down and have someone you trust help you model your thoughts in a way that is succinct and plainly defined.
Q: Is it possible to avoid “mutiny” when things go wrong?
Mark Zokle: As a leader, it’s your job to stay calm when things start to get tumultuous and unstable. Be confident and calm and your employees will follow suit.